People don’t do mean or disrespectful things because they are bad people, or have bad intentions.

They do them out of insecurity of themselves.

The man with road rage who flips you off is probably stressed about how he’s always late to things. He wants to fix his lateness in this moment, but there’s nothing he can do but get mad at you.

The Karen who needs to talk to the manager probably has a fucked up situation at home. Maybe she has no control or freedom, so she takes it out on the only thing she feels she can have control over.