March 13th, 2020
Yesterday was a really really shitty day.
1. Had a really bad production bug in Pigeon.
2. Lost a $100+ MRR customer.
3. Stock market dropped 10% and this whole coronavirus thing really sucks.
Have to look at the bright side:
1. This bug was caused by a careless mistake by me and it would have been easily caught if I had just set up the CI a few months back. After this happened I finally got my whole integration set up today and now I'm feeling good! Testing will be a big focus going forward and I'm excited!
2. This was a bad customer for Pigeon, and I keep learning my lesson with customers like these. These guys wanted to do thousands of cold emails per day, and while that's possible with Pigeon, it's not its strong suit. There have been other customers like this, and they all had MASSIVE support costs because (1) I don't have all the features so they are always asking and (2) mass cold email is hard and Google does a lot to prevent it. And guess what? All of these customers eventually churn! There have been 3-4 like this so far... Going forward, I will not be taking customers like this and instead of selling them on the product I will tell them to go try out some other tools.
3. If you can look on the bright side, the virus is a great time to hunker down and WORK! Get shit done and put things in place while others freak out and react. I think this scare will be a couple of months long, so might as well FOCUS.
1. Had a really bad production bug in Pigeon.
2. Lost a $100+ MRR customer.
3. Stock market dropped 10% and this whole coronavirus thing really sucks.
Have to look at the bright side:
1. This bug was caused by a careless mistake by me and it would have been easily caught if I had just set up the CI a few months back. After this happened I finally got my whole integration set up today and now I'm feeling good! Testing will be a big focus going forward and I'm excited!
2. This was a bad customer for Pigeon, and I keep learning my lesson with customers like these. These guys wanted to do thousands of cold emails per day, and while that's possible with Pigeon, it's not its strong suit. There have been other customers like this, and they all had MASSIVE support costs because (1) I don't have all the features so they are always asking and (2) mass cold email is hard and Google does a lot to prevent it. And guess what? All of these customers eventually churn! There have been 3-4 like this so far... Going forward, I will not be taking customers like this and instead of selling them on the product I will tell them to go try out some other tools.
3. If you can look on the bright side, the virus is a great time to hunker down and WORK! Get shit done and put things in place while others freak out and react. I think this scare will be a couple of months long, so might as well FOCUS.